it told me i needed to receive verification from microsoft authenticator to be able to log in successfully, which thinking back on it now, makes no sense because i entered my password correctly so why should i have had to log in twice. If you have any questions or concerns about updating your MFA settings or need further assistance, please do not hesitate to reach out to us at (618) 650-5500 or email us at We are available to provide support and guidance to ensure that your MFA setup is seamless and secure.I posted this on the general microsoft community and i was referred here so let's try this one more time the problem started when i tried to log into my school account that's connected to outlook on my new phone.
We will verify your identity and assist you in resetting your MFA methods. To reset your MFA methods, you can either visit the ITS Help Desk in person or call us at (618)650-5500. If you have a new phone with a new number and no longer have access to your old phone, you will need to contact us at the ITS Help Desk to temporarily exempt your account to allow for a new setup.I got a new phone with a new number and no longer have my old phone: With Authenticator set up on your new phone, you can receive MFA notifications and verify your identity easily and securely. Follow the instructions provided to add the new device as an approved MFA option. Once you are logged in, you can set up Authenticator on your new phone. Click on it and select the option that works best for you, either by text or call. During the MFA process, you will see a "Use a different verification option" button. Go to and log in using your SIUE email address. If you have a new phone with the same phone number, updating your MFA settings is straightforward.I got a new phone but still have the same phone number: Once logged in, you can choose to set up Authenticator on your new phone. During the login process, use your old phone to approve MFA. To do so, go to and log in using your SIUE email address. If you have a new phone but still have your old phone, you can easily set up MFA on your new device.I got a new phone but still have my old phone: In this article, we will provide you with step-by-step instructions on how to set up MFA on a new phone for different scenarios. However, the process will vary depending on your situation.
Setting up MFA on a new phone is an essential step in ensuring the security of your accounts.
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